SATISFACTION GUARANTEE (RETURN POLICY)
(for Retail Customers)
Cestol is committed to providing quality products to you, and our Return Policy is intended to facilitate the efficient and orderly processing of your return requests. Our 15-day money back guarantee enables you to return your purchase for any reason within 15 days after your payment has been processed. Return shipping charges may apply.
Our return policy is very simple:
If you are not happy with a purchase that you made on cestol.com, for any reason, you can return it to us within 15 days of the order date. As soon as it arrives, undamaged, we will issue a full refund for the entire purchase price.
**Please note – Cestol does not reimburse the outgoing or return shipping charges since we ship through a third party.
If you have hesitated to purchase artwork online in the past, why not give us a try? You have nothing to lose!
FAQ’s
What if my order arrives damaged or defective?
The workmanship of your canvas or metal art is guaranteed for 30 days from the order
date. If you receive a damaged or defective product due to shipping, please CONTACT
Fedex or USPS or the shipper and follow their claim policy.
If the damage is due to a defective product from printing or manufacturing, then please follow the instructions below for a replacement. We do not offer full refunds. We only offer replacements of the exact image/item ordered.
1. Take digital photos of the damaged item from all sides; include a photo of the box if it was also
damaged.
2. Attach your digital photos to an email and send them to cestol@cestol.com with "Return Request" and your order number in the "Subject Line" field. Be sure to include your full name on the order, order date, order number, delivery address, item number/name, and a brief description of the damage.
3. You will receive an email within 1-2 business days to let you know if your return is being processed.
If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or return the item before the return can be processed. We apologize for the inconvenience.
What if I change my mind and would like a different image, need a different size, or the colors do not work with my decor?
Typically, we offer full refunds within 15 days of purchase; however, customer satisfaction is our goal. If you fall into one of these three categories as listed in the question above, we will consider an exchange. Please be sure to measure the exact space and make an informed decision before ordering to save time and expense.
- Exchanges must be made within 30 days of receiving your order for warranty of workmanship claims.
- Return shipping charges and repackaging are the customer's responsibility for exchanges and returns.
**Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive.
What if I need to change my shipping address for my order?
- Address Changes
Please contact us as soon as possible with your new shipping address. If the order has not shipped out, we can update the shipping address. If your order has shipped, then we are not able to update the shipping address changes. You may contact the shipping carrier to see if the shipment can be rerouted.
What is your typical turn-around time?
Typically, artwork takes three to five business days to print and package before allowing additional time for shipping. Each piece is hand made locally. Shipping time is an estimate and not a guarantee. Larger quantities and larger sizes may take longer to process. Holidays require longer processing time as orders may back up. We will keep you updated via email on your order processing time if there are delays. However, most of our orders will ship with a three-day window from order time to ship time.
Can my order be expedited?
Yes, it can. Please contact customer service via email and inform us as to what delivery date is needed. We will do our best to accommodate. There is an extra fee for expedited orders, which will require a separate transaction by phone.
What are your hours?
Currently, we do not have customer service agents to assist over the phone. However, we can be reached by email: cestol@cestol.com.
Will my order be shipped in multiple boxes?
Yes, if your order contains more than one item, then we will ship as the order is processed.
What company do you ship through?
We typically use FedEx.
** We cannot deliver to a PO Box. We require a physical address that FedEx will
deliver to.
How much does shipping cost?
Shipping will be included in your purchase for standard shipping.
What is my metal art made from?
Our HD Metal art is printed on aluminum sheets specifically coated for the UV printing process. We offer matte or textured finish.
Do you include hanging hardware with your framed prints?
Our metal art has a built in metal hanger. The buyer will need to measure and install nails/screws based upon his or her own preference. We are not responsible for any damage that the buyer may experience when hanging the metal art.
Can I hang my art outside?
Our metal art can be displayed outdoors without direct sunlight.
Will the colors shown on my monitor be exactly how the image prints?
The colors shown on your monitor may be close to what is printed, but we cannot guarantee a perfect match. Resolutions on monitors will vary from the actual image.
Can I hang metal art in a bathroom?
Yes, our metal art is water resistant since it is printed on aluminum and the frame is made from a poly material.
How do I take care of my metal art? Do I need to clean it?
Typically, your metal art will just need a light dusting every now and then with a dry
microfiber or cotton cloth. Do not use household cleaners. You may use plain water to dampen a cotton cloth to gently wipe dust off.
Do you have a store in my city that I can visit, or a catalog that you can send me?
Currently, we do not have a catalog. Our images are all online. We do have a store, located in Oviedo, Florida, for our local customers. Out of state people are welcome to visit for in-store purchases.